Privacy Policy

ECOFUNDRIVE is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and applicable French data protection laws.

1. Information We Collect

We collect personal information necessary to provide our chauffeur services. The information we collect includes:

Booking Information

• Full name
• Phone number (WhatsApp contact)
• Pickup and destination addresses
• Date and time of service
• Flight details (for airport transfers)
• Number of passengers
• Luggage requirements
• Special requests or preferences

Payment Information

• Payment method preferences
• For corporate clients: company name, billing address, and VAT number
• Transaction records

Communication Data

• WhatsApp message history related to bookings and service coordination
• Any feedback or inquiries you provide

Technical Information

• Website usage data through cookies (see our Cookie Policy)
• IP address and browser information when accessing our website
• Device type and operating system

2. How We Use Your Information

We use your personal data solely for the following purposes:

• Service Delivery: To provide chauffeur services, coordinate pickups, track flights, and ensure punctual transfers
• Communication: To confirm bookings, provide service updates, and respond to inquiries via WhatsApp
• Payment Processing: To process payments and issue receipts or invoices
• Service Improvement: To understand customer needs and improve our services
• Legal Compliance: To comply with applicable laws, including tax and accounting requirements
• Safety and Security: To ensure the safety of passengers and chauffeurs

We do not use your personal data for marketing purposes without your explicit consent. We do not sell, rent, or share your personal information with third parties for their marketing purposes.

3. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our service contract with you
• Legitimate Interest: We have a legitimate interest in coordinating services efficiently and ensuring safety
• Legal Obligation: We must process certain data to comply with tax, accounting, and other legal requirements
• Consent: Where required, we obtain your explicit consent for specific processing activities

4. Data Sharing and Disclosure

ECOFUNDRIVE does not sell or rent your personal information. We may share your data only in the following limited circumstances:

• Service Providers: We may share necessary information with payment processors and technology service providers who assist in delivering our services. These providers are contractually obligated to protect your data and use it only for specified purposes.
• Legal Requirements: We may disclose information when required by law, court order, or governmental authority.
• Safety and Security: We may share information when necessary to protect the safety of our passengers, chauffeurs, or others.

We do not transfer your data outside the European Economic Area (EEA). All data processing occurs within the EEA with adequate protection measures in place.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Active Bookings: Data is retained during the booking process and service delivery
• Completed Services: Booking records and payment information are retained for 7 years to comply with French accounting and tax laws
• WhatsApp Communications: Message history related to bookings is retained for operational purposes and may be deleted upon request after service completion
• Website Analytics: Anonymous website usage data is retained for 26 months

After the retention period expires, we securely delete or anonymize your personal data.

6. Your Rights Under GDPR

As a data subject under GDPR, you have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete data
• Right to Erasure: You can request deletion of your personal data, subject to legal retention requirements
• Right to Restriction: You can request limitation on how we use your data
• Right to Data Portability: You can request your data in a structured, machine-readable format
• Right to Object: You can object to certain types of data processing
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us via WhatsApp at +33 6 16 55 28 11 or through our contact page. We will respond to your request within one month.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

• WhatsApp communications are protected by end-to-end encryption
• Payment information is processed through secure, PCI-compliant systems
• Access to personal data is restricted to authorized personnel only
• Regular security assessments and updates to our systems
• Staff training on data protection and privacy practices

While we take reasonable precautions to protect your data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but maintain industry-standard protections.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website performance. We use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: To understand how visitors use our website (Google Analytics)
• Preference Cookies: To remember your language and cookie preferences

You can manage your cookie preferences through the banner that appears when you first visit our website. For detailed information about our cookie practices, please review our Cookie Policy.

9. Third-Party Services

We use the following third-party services that may process your data:

• Google Tag Manager and Google Analytics: For website analytics (data is anonymized)
• WhatsApp: For communication (subject to WhatsApp's privacy policy and end-to-end encryption)
• Payment Processors: For secure payment processing

These third parties process data in accordance with their own privacy policies and applicable data protection laws.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe we have collected information about a child, please contact us immediately so we can delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. When we make significant changes, we will update the "Last Updated" date at the top of this policy. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your data.

12. Supervisory Authority

If you believe we have not adequately addressed your privacy concerns or exercised your data protection rights, you have the right to lodge a complaint with the relevant supervisory authority:

Commission Nationale de l'Informatique et des Libertés (CNIL)
3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France
Website: www.cnil.fr

13. Contact Us About Privacy

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we handle your personal information, please contact us:

WhatsApp: +33 6 16 55 28 11
Address: ECOFUNDRIVE, 1001 Avenue de la Batterie, 06270 Villeneuve-Loubet, France

For general inquiries, visit our contact page.

By using ECOFUNDRIVE services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.